Jeremy Henrickson
Go and See for Yourself
Inspired by Jeremy Henrickson episode
Jeremy Henrickson's Toyota principle—Go and See—means stop diagnosing tantrums from the kitchen. Go look at what actually happened.
Your kid's screaming upstairs. You yell "WHAT'S WRONG?" from the kitchen, hoping they'll calmly articulate their emotional state. Spoiler: they can't. They're three.
So you go upstairs. Actually look. Oh—the Lego tower they spent twenty minutes building just collapsed. To you, it's plastic bricks on the floor. To them? Their architectural masterpiece just experienced catastrophic structural failure.
Jeremy learned this at Toyota: you can't diagnose problems from the conference room. You go to the factory floor and see what workers actually experience. Go and See isn't just physically going there—it's seeing what THEY see. The magnitude of the disaster. The effort they put in. Why they're devastated over something that looks like nothing from the kitchen.
The problem you invented in your head and the actual problem are usually completely different.
